For account, subscription, connection, route selection, or refund issues, log in and submit a ticket. Status updates and replies stay on the ticket page, making it easy to add information and review the outcome.
Logged-in tickets are currently the main support channel. Email and Telegram details appear only when public contact information can be verified; unconfirmed addresses or accounts are not used.
Best for issues requiring follow-up, including account access, plan status, payment records, traffic display, client connections, route selection, and refund requests. Return to the ticket page to check its status and replies.
Open a Ticket →Email works well for detailed questions and communications you need to keep on record. No publicly verifiable email address is available on this page; please submit service issues through an online ticket first.
Telegram is suitable for brief questions and follow-up communication. No publicly verifiable Telegram account is available on this page; please rely on the handling record in your online ticket.
After you submit a ticket, follow its status and replies on the ticket page. Handling time depends on the issue type, the completeness of your information, and the current ticket queue; this page does not promise a fixed response time.
Connection and route issues usually require the platform, target service, selected route, and symptoms to be checked first. Plan, payment, and refund issues require the order details in the relevant account. Submitting separate tickets for separate issues helps keep records clear.
Clearly describing the symptoms and your setup can reduce back-and-forth questions. Do not include your password, payment credentials, or full subscription URL in the submission.
Specify whether you are using Windows, macOS, iOS, Android, or Linux. Describe the exact symptoms, such as connection failures, speed changes, an inaccessible target service, or frequent route switching, and note what you did before the issue occurred.
State whether the issue concerns a monthly subscription or a traffic package, and describe what differs between the page display and your expectation. Monthly subscription traffic resets each month on the activation date; traffic packages remain available until used and never expire.
45VPN supports Alipay / WeChat Pay / USDT. For order status questions, open a ticket from the relevant account and do not submit payment credentials on public pages. Refunds are handled under the 14-day no-questions-asked refund policy.
45VPN offers 110+ countries / 210+ routes, supports Windows / macOS / iOS / Android / Linux, and allows unlimited devices. If an issue occurs on a specific platform, name the platform and selected region separately to help distinguish client configuration from route selection.